FAQ

FAQ

What forms of payment do you accept?

We accept every major credit and debit card including Shopify, Visa, Mastercard, Discovery and American Express. We also accept Paypal.

What is your cancellation policy?

You may cancel an order for up to 24 hours after receiving an order confirmation via email.

How much is shipping?

We offer free USPS priority mail shipping for all orders over 50$ within the United States, If the order is under 50$  around 6.50$

How long does shipping and processing take?

Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (1-2 days).

How do I know when my order has shipped?

You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days.

Do you accept refunds or exchanges?

We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged for a full refund or store credit.

Having trouble trying to place an order?

Please contact us at icetrayshop@gmail.com or click our "Contact Us" page. Please include issues with order placement.

Are you are a store owner or interested in wholesale?

Please contact us at icetrayshop@gmail.com or click our "Contact Us" page.